online dispute resolution

Consumer Redress: A Changing Tide?

jeremy-bishop-262161The various challenges in trying to provide effective redress to consumers have created momentum behind an effort to change the way we think about consumer protection. The old zero-sum debate between consumer advocates (presumed to be in collaboration with the class action bar) and the big legal defence firms (presumed to be doing the bidding of big corporations) has achieved little in terms of progress over the past few decades.

Read more

Posted by Amy J. Schmitz and Colin Rule in Access To Justice, ODR

As An Expert: Ethan Katsh

Ethan KatshOnline dispute resolution pioneer and Director of the National Center for Technology and Dispute Resolution, Ethan Katsh, speaks about the emergence of ODR, technology and access to justice.

Read more

Posted by Natasha Mellersh in Ask An Expert, Mediation

Are People Waking Up To Online Dispute Resolution?

joshua-sortino-215039.jpgTechnology is playing an increasingly important role in all aspects of our lives. Digitalisation has transformed the way we communicate, work, access information and consume goods. However, while making many things easier, the use of technology also creates new problems – in the form of unprecedented complex disputes and the constant evolution of the online services. Read more

Posted by Mirèze Philippe and Natasha Mellersh in Access To Justice, ADR, Technology

Ask An Expert: Julian Copeman

julian-copeman

Julian Copeman, Managing Partner of Herbert Smith Freehills’ Greater China offices, discusses dispute resolutions trends, data and the increasing role of technology in resolving disputes.

What do you hope the GPC will achieve?

The intention for Hong Kong GPC was to bring together stakeholders from across the disputes market to discuss the issues that face parties at the front line of disputes in Hong Kong, and indeed over 200 people attended on the day. We gained rich and valuable data and from that, we are hoping, will reach some real and tangible recommendations for change.  Read more

Posted by Natasha Mellersh in ADR, Ask An Expert

MediatorTV: This Week In Mediation

 

The Mediator Academy has created an excellent new resource – a weekly video discussion on mediation presented by Professor Nadja Alexander and Aled Davies. 

This week’s episode looks at the proposed use of mediation to bridge the secular and religious divide in Malaysia and other opportunities for using mediation to address domestic political tensions. Read more

Posted by Mediator Academy in MediatorTV